Gyna support

How do I cancel?

Cancel yourself at gyna.co/billing. Full steps are on the cancellation page.

Can I pause instead of cancelling?

Yes, on the fertility program. Go to gyna.co/billing, choose Pause, and pick how long. You keep your full program while it is paused, and you are not charged during it.

A pause starts at the end of the period you have already paid for, so it moves your next charge back rather than refunding this one. Your plan shows the date it starts again.

You can come back early. If you resume before the pause is up, your billing starts again from the day you resume.

The Premium Meal Plan and His Plan cannot be paused. Those can only be cancelled.

I do not recognise a charge on my card.

Card statements sometimes show a name you were not expecting. You can look a charge up at gyna.co/bill without logging in. You will need the email address you think you used, the last four digits of the card, and the amount.

Can I start again after I cancel?

Yes, though it is a fresh start rather than an undo. Cancelling ends the plan straight away, so there is no button that puts it back. You keep access until the end of the period you have already paid for.

Your account, your answers and your course progress stay exactly where they are. When you come back you sign up again at whatever the price is then, which may not be the price you had before. If you only want a break, pause instead.

How do I delete my account and my data?

Email support@gyna.co from the address on your account and we will do it for you.

Cancel any subscriptions first and check the charge has actually stopped. Deleting an account does not stop billing on its own, and once it is deleted we can no longer find you by your email address.

How much does Gyna cost?

Plan lengths and prices are listed on the pricing page, along with the trial terms.

Why do I have two charges from Gyna?

The meal-plan add-on is a separate monthly subscription from the main program, so two charges in a month is normal if you have both.

They are separate on purpose. The meal plan is offered after you have started your fertility program, and not everyone wants it, so it is yours to take or leave. Keeping one does not commit you to the other.

Each bills on its own schedule and each is cancelled separately, so cancelling one leaves the other running. Both are listed on gyna.co/billing, where you can cancel either one or both at any time.

I cannot log in.

Use password reset with the address you signed up with. If that address is wrong or you no longer have access to it, email us and we will sort it out.